Frequently Asked Questions
Getting Started
Do I need a waiver?
Yes. Everyone in the building (climbers and spectators) must complete a waiver once per year. Save time by signing online before you arrive.
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What’s the check-in process?
Sign in at climbingroots.portal.approach.app, grab your personal QR code, and scan it at the front desk each visit.
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I’m brand new—can I boulder here?
Absolutely. We’ll provide a quick orientation covering falling safely, pad awareness, and gym rules.
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Do I need a reservation?
No reservation is required for general climbing. Classes and group events must be booked in advance.
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What should I wear or bring?
Wear athletic clothing you can move in.
Climbing shoes are required (rentals available). Chalk is available.
Safety & Rules
Do you offer top-roping or belaying?
No. We are a bouldering-only facility—no ropes or belaying.
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How high are the walls and how do I come down safely?
Walls are up to approximately 16 feet. Down-climb whenever possible. If dropping: fold your arms across your chest, land with bent knees, and roll onto your back. Never put your arms behind you.
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Where can I walk or stand?
Keep fall zones clear at all times. Do not stand, sit, or place bags on pads beneath climbers.
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Can I climb barefoot?
No. Climbing shoes only.
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What are the chalk rules?
Liquid chalk, chalk socks, and loose chalk are allowed. Please keep chalk use tidy and brush holds after climbing.
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Are photos or videos allowed?
Yes, personal photos are welcome. Please respect others’ privacy and stay off the pads while filming.
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What is your policy on drugs or alcohol?
Climbing while impaired is not allowed. Staff decisions regarding safety are final.
Kids & Families
Is there a minimum age to climb?
All ages are welcome. A waiver must be completed for all participants, including minors.
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What are the supervision requirements?
Climbers under 14 require active, one-to-one supervision in climbing areas. Supervisors must stay off phones and off the pads.
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Are strollers or toys allowed on the pads?
No. For safety, strollers, toys, and sitting on pads are not permitted.
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Do you host birthday parties or school groups?
Yes. Please email contact@climbingroots.com for information and booking.
Facility & Amenities
Do you rent climbing shoes?
Yes. Youth through adult sizes are available.
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Can I bring food or water?
Water is allowed. Food is permitted in the lounge area only. Please keep bottles off the pads.
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Do you have lockers or showers?
Yes. Lockers and showers are available. Please bring your own lock if needed.
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Are there rules for the yoga/fitness area?
Wipe down equipment after use. Scheduled classes have priority. No one under 14 is permitted in the weight area.
Climbing & Route Setting
How do climbing grades work?
Problems are labeled from V0 (easiest) upward to more advanced grades. Climb at your level and warm up thoroughly.
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How often are routes reset?
New problems are added weekly. Each wall section is refreshed approximately every five weeks.
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Can I request a route?
Yes. Submit requests at the front desk. Our setters review submissions weekly.
Memberships & Passes
What’s the difference between a day pass and a membership?
Day passes include all-day access with re-entry.
Memberships include unlimited access plus additional perks.
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Do you offer student, military, or teacher discounts?
Yes. Please bring valid ID and ask at the front desk for details.
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Can I freeze my membership?
Yes. Minimum freeze length: [1 billing cycle]. Email contact@climbingroots.com or call (865) 381-4445 before your billing date for assistance.
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How do I cancel my membership?
Email contact@climbingroots.com or call (865) 381-4445 at least 2 days before your renewal date to ensure we see the email. In-person or phone calls work best!
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Do you sell gift cards?
We do not sell gift cards, but punch passes can be purchased as gifts.
Classes, Coaching & Events
Do you offer classes or intro sessions?
Yes. We offer Intro to Bouldering, movement clinics, yoga, and more. Book in advance through the portal or ask staff for assistance.
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Is private coaching available?
Yes. Head to our website and fill out the Private Coaching Form. We will contact you shortly after with more information!
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Do you host competitions or community events?
Yes. Follow our Instagram climbing.roots and check our website events page for upcoming competitions and community events.
Accessibility & Emergency Information
Do you offer accessibility accommodations?
Yes. We welcome adaptive climbers. Speak with the front desk about spotting, pad access, or route selection support.
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Is there first aid or an AED onsite?
An AED is located near the front lobby. Please report all injuries immediately.