Climbing Roots Bouldering Gym – Privacy Policy

Climbing Roots (“we,” “our,” “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our gym, use our website, or interact with our services.

1. Information We Collect

We may collect the following types of information:

Personal Identification: Name, date of birth, address, email, phone number.
Membership & Waivers: Signed waiver forms, emergency contact details, membership or pass history.
Payment Information: Billing details (processed securely through third-party payment providers; we do not store full credit card information).
Usage Data: Check-in records, class or event participation, and website activity.
Health & Safety Information: Relevant medical or allergy information voluntarily provided for emergency preparedness.

2. How We Use Your Information

We use collected information to:

Manage memberships, passes, bookings, and payments.
Maintain liability waivers and legal compliance.
Provide services such as classes, events, and facility access.
Communicate updates, promotions, and important notices.
Ensure the safety and security of our members, staff, and facility.

3. Sharing of Information

We do not sell or rent your personal information. We may share information only in these limited circumstances:

With trusted service providers (e.g., payment processors, scheduling platforms).
If required by law or in response to legal processes.
To protect the safety of individuals or security of our facility.

4. Data Storage & Security

We take reasonable measures to protect your data from unauthorized access, alteration, or disclosure.
Records are stored securely and only accessible to authorized staff.
Waivers and membership records are retained as legally required.

5. Cookies & Website Data

If you use our website:

We may use cookies and analytics to improve your online experience.
You may adjust browser settings to block cookies, though some features may not function properly.

6. Your Rights

You have the right to:

Request access to your personal information.
Request corrections or updates to your information.
Request deletion of your data where legally permitted.
Opt out of promotional communications at any time.

7. Children’s Privacy

For members under 18, we collect parent/guardian contact and consent information. Children may not independently provide personal information without consent.

8. Policy Updates

We may update this Privacy Policy from time to time. Updates will be posted on our website with the “Effective Date” above.

9. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us:
📧 contact@climbingroots.com